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Check your parcel upon delivery
Upon receiving your package from the courier, please inspect the product carefully. If there are any visible damages (e.g. torn packaging, dents) or if the product does not match your order, please contact us within 24 hours of delivery.
📧 Email: cosmeticsflutur@gmail.com
📞 Phone: +389 76 447 121
Include your full name, phone number, and a brief description of the issue.
Exchange Process
If approved, the exchange will be arranged in coordination with our support team. Once received and inspected, we will send a suitable replacement if the product is in its original, undamaged condition.
Product defects
In case of product defects as defined under the Consumer Protection Law, please email us along with a completed Return Form and provide supporting photos if needed.
Refund
In the case of a return or refund for an order paid by card (VISA, MasterCard, Maestro), we are legally obliged to process the refund only via the same card used at checkout. The amount will be returned to your bank account by your card issuer.
For orders paid by cash on delivery, any refunds will also be processed through the courier.